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When I upgrade the firmware, I can't get it into upgrade mode. Is this a hardware problem?

Mon,09,December 2013:12:09 marketing 13008 Comment Latest

Answer: 1. If it is the first time for your computer to upgrade the firmware, you have to install the driver. You can download the driver here,http://www.pipo.cn/En/index.php?m=About&a=gujian_show&id=70. And you can install the driver by the steps here.http://www.pipo.cn/En/index.php?m=Contact&a=index&id=248&type=3

2. Make sure you will do upgrading with Windows 7 or XP(NOT Windows 8).

3. Explain the procedure in some simply words
1). Open the firmware tool and download the firmware in it.
 
2). Connect the tablet to the computer via USB cable, press the ESC key for a few seconds,
 at the same time press “power”, release ESC until the tool finds out your tablet. Here is the buttons for M9 and M9pro.
(Attention: Different tablet use press different buttons, you can know from here. http://www.pipo.cn/En/index.php?m=Contact&a=index&id=248&type=3)
 
After this step, the PINK will turn GREEN.
 
If it doesn't turn GREEN, poke the RESET hole and plug the charger and then try this step again.
 
3). When it turns GREEN, click the Upgrade or Restore on the firmware tool.
 
Then the tablet will be upgraded. It will reboot itself after that.

4. If you still can't get into the upgrade mode, please change another computer and try it again.